Frequently asked questions

Some of our brownies contain nuts, like the Salted Almond and the Hazelnut Ripple Brownie. Most flavours don’t, but we make them in a kitchen handling nuts so we cannot guarantee that your order will be safe for those with nut allergies.

Most of our bakes can be Gluten-Free. They are made with gluten-free flour. As these Brownies are all made in a kitchen which handles wheat flour, then they cannot be classified as gluten-free but they are made using gluten-free ingredients.

Our brownies are suitable for vegetarians. As we use butter and eggs in our brownies, then they are not suitable for vegans, however, we have just introduced our first Vegan brownie, and hope to bring some more flavours in the coming months.

As many of you are sending these as gifts, we do not include any pricing information. The only thing we send is the brownies all packaged, along with the gift card & ingredients.

Please let us know as soon as possible if you have spotted a mistake on your order. Please phone or email as soon as possible if you need to change something. This can be done within 4 hours of placing the order.

If your brownies are still with us at Letterbox Bakes then we can usually make any requested changes before they ship out.

Once they have left us and are with Royal Mail then making any changes is not possible.

Unfortunately, once the brownies have left us we are unable to accept liability for any mistakes that were made during the ordering process, but will try our best to help resolve any issues.

Yes, you can usually choose your preferred delivery date. At the moment we are not able to offer Next Day Delivery.

If you’re early enough, then our last delivery day is December 22nd.

If in doubt, order early!

If you’re treating yourself, then remember our brownies do freeze well, ready to be enjoyed whenever you like during your Christmas festivities.

We don't currently offer a next-day delivery service. But when the Brownies are posted they are sent via Royal Mail using their 24 Hour Next Day Delivery service. If you’re ordering for the Scottish Highlands and Islands, Northern Ireland, Channel Islands, IOM etc then it can take up to an extra 2 days for brownies to arrive. They’ll still be in excellent condition though, as the brownies have a shelf life of 10 days and leave us on the day we bake them.

Unfortunately, we are not able to guarantee any delivery dates.

We work very hard to ensure we ship from our end on time, and the couriers do everything they can to have it there when we said it would be. We all know that sometimes things happen beyond our control which is why we cannot guarantee a delivery date.

Deliveries requested for Monday will ship from us on Friday afternoon (don't worry each box leaves us fresh from the ovens and has a best before of 10 days and so will be in perfect condition when they arrive). This does mean that inevitably some Monday deliveries will be made on a Saturday/Sunday.

A bit like with Christmas, if in doubt, order early. If you’re ordering for something like a wedding or birthday party, then we’d suggest you consider having the delivery a day or two before the event. With a shelf life of 10 days, you will always get to enjoy our brownies in perfect condition.

We luse a next working day delivery service with Royal Mail. They know they’re delivering perishable goods, and they make every effort to ensure delivery of the brownies happens on time. If you’re sending a gift to someone and can provide their contact information if there are any problems the driver will try to make contact to ensure delivery.

For the Scottish Highlands and Islands, Northern Ireland, Channel Islands, IOM etc, we ship by First Class Royal Mail. This can take an extra day or two.

Yes, you can do this at the checkout stage. Don’t forget to tell them who it’s from in your message.

If they’re coming with our courier service, then it can be any time between 8 am and 8 pm. However, the courier will give you a two-hour delivery timeslot update on the day they’re going to deliver them.

If your order is still with us here at Letterbox Bakes, we’ll do everything we can to help you make any changes but if the courier has already picked it up, then, unfortunately, we are unable to make any changes. Give us a ring or drop us an email if in doubt.

No, the driver won’t need a signature. If you can provide us with any information on a safe place to leave them if no one is home that’s always helpful.

There is a flat fee of £4.95 for any single delivery to the same address at the same time.

Unfortunately, we only deliver within the UK, including Northern Ireland. We do deliver to The Scottish Highlands but please allow extra time for delivery.

We bake all the brownies on the day of dispatch, and they have a best-before date of 10 days from the day we send them.

Honestly, if you’re counting calories, and we hate to say this, these are probably not the treat for you. We don’t make any claims of them being healthy, and we pack the best chocolate and butter into every brownie.

If you really want to know, please get in touch and we will give you up-to-date calorie information. As we continually develop and improve our recipes, the calorie content does change slightly.

But truly, we suggest not looking and just enjoying.

Yes, they freeze very well. If you’re keeping the brownies for yourself, then we recommend wrapping them individually before freezing. That way, you can just take out as many as you need at a time.

If you’ve bought the brownies as a gift to give at a later date, then we suggest taking them out of the box and tissue paper, then freezing them in their tied greaseproof paper pack. You can then take them out of the freezer and reassemble the gift when you’re ready to give them.